Frequently asked questions

How do I contact customer service?

Best way is to reach out to us by emailing your question or inquiry to info@meatdeluxe.com, and we will get back to you as soon as possible, or you may call 718.550.7978.

Is our food already prepared and ready to eat?

No, all our products require some time to either heating up or cooking. There are many items that are fully cooked, but you still need to reheat them for consumption.

Do I need an account to order?

No, but we strongly encourage you to join our Meat Deluxe Club, so you can receive our upcoming sales and promotions.

What if there is a problem with an order?

Please refer to our Order and Returns Policy for all your concerns.

Can I change or cancel my order once it is submitted?

Yes, you will need to contact us via phone(718.550.7978) or email(orders@meatdeluxe.com) to cancel or make any changes. Please have your order number available and do so as soon as possible. Once the order is approved at our end it cannot be modified.

What happens if one or more of the items ordered becomes out of stock while we pack the order?

We will try to communicate with you via info provided and make proper adjustments. If we are unable to reach you, we will ship quantity and products that are available in stock.

How can we know if the order was delivered or status of delivery?

You will be able to track your order thru our integrated tracking application in your member profile or on your mobile device.

Is there a delivery fee?

We offer free deliveries for orders $59 and over. All others will have a $20 delivery fee added to the total.

Can I place a delivery order for someone else?

Most certainly, just please make sure the delivery zip code falls within our range. At checkout, you can specify a different delivery address. This is helpful if you want to order groceries for a parent, or friend. They do need to be aware of the incoming delivery to accept it.